Refund & Return Policy

Last updated: April 2026

At CelergenChangeMe.com, we are committed to providing high-quality products and a positive customer experience. Please review our refund and return policy below.

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1. Order Cancellation

Orders may be cancelled within 12 hours of purchase, provided the order has not yet been processed or shipped.

To request a cancellation, please contact us at:
📧 info@celergenchangeme.com
📱 WhatsApp support (via website)

2. Returns Eligibility

Due to the nature of health supplements, we only accept returns under the following conditions:
• The product is unused, seal unopened, and in original packaging
• Return request is made within 7 days of delivery
• Proof of purchase is provided

For safety and hygiene reasons, opened or used products cannot be returned.

3. Refund Conditions

Refunds are applicable only in the following cases:
• You received a damaged product
• You received the wrong item
• Your order was lost in transit

If approved, refunds will be processed back to your original payment method within 5–10 business days.

4. Return Process

To initiate a return:
1. Contact us via email or WhatsApp with:
• Your order number
• Photos of the product (if applicable)
2. Our team will review and provide return instructions
3. Customers are responsible for return shipping costs unless the error is on our side

5. Non-Refundable Situations

We do not offer refunds for:
• Change of mind after delivery
• Opened or used products
• Delays caused by customs or courier issues beyond our control

6. Shipping Policy

Orders are typically processed within 1–3 business days and delivered within 3–7 business days, depending on location. 

7. Contact Us

If you have any questions or concerns, please contact us:

📧 Email: info@celergenchangeme.com
📱 WhatsApp: Available via website

8. Disclaimer

​Individual results may vary. Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any medical condition.